Dear customer!
Please read carefully the User agreement with online store waterstal.ua and user before purchasing the product.
This text is the Public offer agreement between the waterstal.ua online store, hereinafter referred to as the «Seller», and the user of the online store services (individual, legal entity, individual entrepreneur), hereinafter referred to as the «Buyer», and determines the conditions of purchase goods through the waterstal.ua online store site.
1. KEY POINTS
1.1. This Public offer agreement (hereinafter - the Agreement) is concluded between the Buyer and the Seller at the time of placing the order.
1.2. The information posted on the Seller’s website contains the conditions for the purchase of goods and constitutes an Agreement, the status of which is secured by art. 633, 641, 644 of the Civil Code of Ukraine (CKU). Acceptance is the full acceptance by the Buyer of the terms of the Agreement and the fact of placing an order for the proposed product on waterstal.ua (hereinafter - the online store).
1.3. When Buyer is placing an order, he agrees to the conditions stipulated by this Agreement by putting a mark in the column «I have read and agree with the terms of the User agreement» when he is placing the order.
1.4. Any individual or legal entity capable of accepting and paying for goods can make a purchase in the online store.
1.5. The goods are paid in the national currency of Ukraine upon delivery of the goods or by bank transfer.
2.1. The goods, which are presented in the catalog through photo samples, are owned by the Seller.
2.2. Each sample photo is accompanied by text information: article number, price and description of the goods.
2.3. At the request of the Buyer, the Seller is obliged to provide (by phone or by e-mail) additional information necessary and sufficient, from the Buyer's point of view, for him to make a decision on the purchase of goods.
2.4. The price of goods indicated on the website may be changed unilaterally by the Seller.
2.5. In the event of a change in the price of the goods ordered by the Buyer, the Seller informs the Buyer as soon as possible (by phone or by e-mail) in order to receive confirmation or cancel the order. If it is impossible to contact the Buyer, this order is considered canceled.
3.1. Orders are accepted through the online store and official pages on social networks.
3.2. When Buyer is placing an order, he must provide the most accurate data for receiving the goods. Incorrect information, which is provided by the Buyer, may interfere with the execution of the order at the specified time. In this case, the delivery is delayed until the correct data of the Buyer is clarified.
3.3. The Buyer has the right to place an order for any available goods, which are presented by the Seller. Each product can be ordered in any quantity available to order. An order can be placed by the Buyer in the following ways: made by phone, e-mail or placed independently on the site.
3.4. In the absence of goods at the warehouse, the Seller is obliged to inform the Buyer (by phone or e-mail).
3.5. In the absence of goods, the Buyer has the right to replace it with goods of a similar model, refuse this product, and cancel the order.
3.6. The Buyer has the right to refuse the order at any time until it is sent to the Buyer by informing the Seller by phone or e-mail.
4.1. Delivery of goods, which are purchased from the Seller, is carried out by courier services.
4.2. The dispatch of the ordered goods is made within 2 business days from the date of confirmation of the order by the Buyer. Saturday, Sunday, and officially recognized holidays are not included in the number of working days.
4.3. Together with the order, the Buyer is provided with the following documents: sales receipt or invoice, transport invoice (issued by courier upon delivery).
4.4. The Buyer is obliged, in the presence of the courier or at the pick-up point, to accept the ordered goods for the quantity, quality, assortment and completeness of the goods.
4.5. The fact of acceptance of the goods by the Buyer is the signing of the courier service waybill upon receipt of the goods or receipt of goods at the point of delivery.
4.6. If the Buyer refuses the order at the time of delivery, the Buyer pays the expenses of the Seller for the delivery of the order.
4.7. The Buyer is not obligated to compensate the Seller’s expenses related to the delivery of the order, during the acceptance of the goods, it appears that the delivered goods are of inadequate quality, quantity, assortment or completeness.
5.1. The order, which is placed in the online store, is paid by the Buyer by bank transfer, cash transfer by courier or payment upon receipt of the goods at the pick-up point.
5.2. Payment of the order by bank transfer must be made by the Buyer by 100 % advance transfer of funds to the Seller’s bank account within two business days from the date of confirmation of the order.
5.3. If funds are not received, the Seller reserves the right to cancel the order.
5.4. Payment of the order means the consent of the Buyer to conclude this Agreement with the Seller.
6.1. The Buyer has the right to refuse the delivered goods at the time of receipt from the courier or at the pick-up point.
6.2. Returning the goods to the Seller is possible if their presentation, consumer properties, original factory packaging, sales receipt or invoice, bill of lading are preserved.
6.3. Return of goods to the Seller is at the expense of the Buyer.
6.4. When the Buyer returns goods of good quality, the Seller returns to him the amount paid for the goods upon the return of the goods (minus compensation for store expenses associated with the delivery of the goods to the Buyer).
6.5. The Buyer will be denied the return of goods of good quality, if:
- the product without significant flaws is not new, that means that it was in use;
- more than 14 days have passed since the purchase of the goods;
- when checking the quality of the goods, signs of external interference (opening, attempts to repair) were found or other conditions of warranty service were violated;
- there is no document, which confirms the fact of the purchase of goods, warranty card or a complete set of goods.
7.1. If significant flaws are discovered that have arisen through the fault of the manufacturer of the goods and (or) the Seller, during the warranty period the Buyer has the right to replace the goods or refund.
7.2. A defect is considered significant, which:
- makes it impossible or unacceptable to use the goods in accordance with its intended purpose;
- arose due to the fault of the manufacturer;
- after elimination from reasons independent from the Buyer, it reappears.
The quality of the goods is recognized as inappropriate if at least one of the following symptoms is present:
- flaw cannot be eliminated;
- it will take more than fourteen calendar days to remove the flaw;
- the flaw makes the goods substantially different than what is determined by the contract.
8.1. The Seller reserves the right to expand or reduce the product offer, to regulate access to the purchase of any goods, as well as to suspend or terminate the sale of any goods at its discretion.
8.2. The Seller bears all risks associated with the loss and (or) damage to the goods until it is transferred to the Buyer.
8.3. The Buyer or the one who accepted the goods at the time of the Buyer's absence bears all the risks associated with the loss and (or) damage to the goods from the moment of its acceptance.
8.4. The seller has the right to transfer his rights and obligations to fulfill orders to third parties without relieving himself of responsibility.
8.5. The Seller is not responsible for the improper use and (or) storage of goods by the Buyer ordered in the online store.
8.6. The responsibility of the Buyer and the Seller in other cases is determined by the current legislation of Ukraine.
8.7. Any disputes, the solution of which could not be achieved through negotiations, are resolved in accordance with the current legislation of Ukraine.
9.1. The Seller guarantees the confidentiality of information that the Buyer indicates when registering or when placing an order.
9.2. The Seller guarantees that personal data will not be used for personal gain, on third-party resources or for the dissemination of spam.
9.3. When the Buyer is placing an order, he agrees with the processing of personal data that is stored in the Seller’s database for identification of the Buyer with repeated orders and their correct execution. In case of refusal by the Buyer, the Seller will not be able to carry out the order accordingly.
10.1. The Seller has the right to amend the text of this Agreement at its discretion at any time and without prior notice to the Buyer. The current version of the Agreement is always available on waterstal.ua.
10.2. The Buyer agrees and acknowledges that the amendment of the Agreement entails the introduction of these changes into the Agreement already concluded between the Buyer and the Seller, and these changes to the Agreement enter into force with such amendments to the Agreement.